[rt-users] LDAP modification

[mailing list]

Solved!

OK, I solved my issue(s).  Edit RT_SiteConfig.pm file and change the
     Set($LdapExternalInfo, 1);
from a 1 to a 0 (zero), hence, LDAP will not retrieve (externally) any 
information for any of the field.  Additionally, this solve my problem of
creating new ticket and populating the Requestors, Cc, Admin Cc field.


--- mailing list <sunlist at yahoo.com> wrote:

> I believed I narrowed my problem down to an LDAP issue rather than FastCGI
> and/or Apache.
> 
> >From http://wiki.bestpractical.com/view/LDAP, I was able to configured RT
> 3.6.3
> to use LDAP and successfully log into RT via LDAP authentication.  However,
> only the username/uid is populated in the "Preferences" for the user's
> identity.  The field "Email" and "Real Name" is blank.  Hence, when opening a
> ticket with the field Requestors, CC, and Admin CC causing the user's web
> browser to hanged as RT was looking up the fields?  Additionally, causing
> FastCGI timeout which generated the error message (which derailed me, to
> investigate in a different direction).
> 
> The below is what I have in my RT_SiteConfig.pm for LDAP, and it corresponds
> to
> the field in my LDAP.  My question is, why is RT not populating the fields
> Mail, Real Name in the Preferences but only uid from LDAP?  In addition,
> where
> do I starts tinkering to get those fields appear in RT? (or what parameters
> to
> search for at Google/Wiki/etc.)  Thank you.
> 
> Set($LdapAttrMap, {'Name' => 'uid',
>                    'EmailAddress' => 'mail',
>                    'Organization' => 'o',
>                    'RealName' => 'cn',
>                    'ExternalContactInfoId' => 'dn',
>                    'ExternalAuthId' => 'uid',
>                    'Gecos' => 'uid',
>                    'WorkPhone' => 'workphone',
>                    'Address1' => 'PostalAddress'}
> 
> Regards,
> 
> Mike



       
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