[rt-users] Permission Denied? What permission?

[Kenneth Crocker]

Jose,


	Have you checked to see if that one user has more than one UserID? He 
could be in the system more than once and one of those E_mail addresses 
could be what's causing the error message.


Kenn
LBNL

José de Paula Eufrásio Júnior wrote:
> So,
> 
> since yesterday there's ONE user with problems with email. When he 
> replies an RT email he gets a message from the RT system with 
> "Permission Denied" on it.
> The thing is, he's in the same group as me, with no different 
> permissions on the queues we operate, and I can comment and use emails 
> nmormally. The other info is that using the web interface he can answer 
> and comment on the same tickets that return errors using the email 
> interface.
> 
> The only thing non standart on our installation is the "Actions" module, 
> but it works with everybody else.
> There's a snippet from the rt.log, as you can see I get the 'Permission 
> Denied" error too, but no idea of what/who is being denied of what.
> 
> 
> [Thu Jul 19 17:14:47 2007] [debug]: Converting 'ISO-8859-1' to 'utf-8' 
> for text/plain - [CGI #31667] Re: [Rede] Host UP alert for 
> router-blococ! (/usr/share/request-tracker3.6/lib/RT/I18N.pm:225)
> [Thu Jul 19 17:14:47 2007] [debug]: Found a ticket ID. It's 31667 
> (/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:473)
> [Thu Jul 19 17:14:48 2007] [warning]: Couldn't write correspond. 
> Fallback to standard mailgate. Error: Permission Denied 
> (/usr/share/perl5/RT/Interface/Email/Filter/TakeAction.pm:316)[Thu Jul 
> 19 17:14:48 2007] [crit]: Permission Denied 
> (/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:241)
> [Thu Jul 19 17:14:50 2007] [error]: Could not record email: Message not 
> recorded: Permission Denied 
> (/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway:73)
> 
> Thanks for any help.
> 
> []s
> Jose P. E. Junior
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