[rt-users] Apache, FastCGI, or Configuration?

[mailing list]

Neither, it was LDAP related.  Solved!

OK, I solved my issue(s).  Edit RT_SiteConfig.pm file and change the
     Set($LdapExternalInfo, 1);
from a 1 to a 0 (zero), hence, LDAP will not retrieve (externally) any 
information for any of the field.  Additionally, this solve my problem of
creating new ticket and populating the Requestors, Cc, Admin Cc field.


--- mailing list <sunlist at yahoo.com> wrote:

> Let's look at this from another angle...
> 
> Do I need to do something in RT configuration (enable/disable) to allow the
> field Requestors, CC, and Admin CC to function in "Creating a new ticket"
> page?
> ie. RT -> Configuration -> Users, Groups, Queues, Custom Fields, Global,
> Tools.
>  Does the three fields above need permission or call upon some other field or
> paramaters that I need to enable/disable or overlook in the RT web
> configuration? or perhaps I overlooked user/group/queue permission?
> 
> Basically, I went through the queue configuration and gave all rights to
> users
> and groups to see if this will help but so far no luck.  (Attachments and
> Subjects seemed to be functioning as normal).
> 
> Regards,
> 
> Mike



       
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