[rt-users] One email address, two queues

[Steve Anderson]

Afternoon,

When it's a comment, it doesn't pay attention to the queue parameter, I
believe.


Steve Anderson 
Network Administrator
BiP Solutions Ltd.
0141 2707312 


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mathew
Snyder
Sent: 25 July 2007 14:01
To: RT Users
Subject: [rt-users] One email address, two queues

I searched through the archives but didn't see anything that may have
pertained
to this.

I have two queues: CustomerCare and CCEng (CustomerCare for
Engineering).  Is it
possible to have one email address for both of these queues so that if a
ticket
is moved from one queue to the other it can still be handled using a
single
email address?

To clarify, suppose I have a ticket.  It is sent in from the customer to
customercare at company.com.  This places it in the CustomerCare queue.  It
then
gets moved to CCEng as it is an engineering related request.  After
moving it to
 the CCEng queue, the customer sends in a comment on it via
customercare at company.com and it reaches the ticket in CCEng.

Possible or no?

Thanks,
Mathew
-- 
Keep up with me and what I'm up to: http://theillien.blogspot.com
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