[rt-users] One email address, two queues

[Mathew Snyder]

Comments don't go to the requestor though.  We'll need to be able to both
comment and correspond.

Keep up with me and what I'm up to: http://theillien.blogspot.com


Steve Anderson wrote:
> Afternoon,
> 
> When it's a comment, it doesn't pay attention to the queue parameter, I
> believe.
> 
> 
> Steve Anderson 
> Network Administrator
> BiP Solutions Ltd.
> 0141 2707312 
> 
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mathew
> Snyder
> Sent: 25 July 2007 14:01
> To: RT Users
> Subject: [rt-users] One email address, two queues
> 
> I searched through the archives but didn't see anything that may have
> pertained
> to this.
> 
> I have two queues: CustomerCare and CCEng (CustomerCare for
> Engineering).  Is it
> possible to have one email address for both of these queues so that if a
> ticket
> is moved from one queue to the other it can still be handled using a
> single
> email address?
> 
> To clarify, suppose I have a ticket.  It is sent in from the customer to
> customercare at company.com.  This places it in the CustomerCare queue.  It
> then
> gets moved to CCEng as it is an engineering related request.  After
> moving it to
>  the CCEng queue, the customer sends in a comment on it via
> customercare at company.com and it reaches the ticket in CCEng.
> 
> Possible or no?
> 
> Thanks,
> Mathew