[rt-users] One email address, two queues

[Mathew Snyder]

How is your aliases file set up?  I haven't added the CCEng alias to mine and my
responses TO the ticket are getting through however, I'm not getting the servers
responses FROM my ticket.

Keep up with me and what I'm up to: http://theillien.blogspot.com


Toby Darling wrote:
>>> How would the aliases file be configured for this.  As it is,
>>> CustomerCare uses
>>> "--queue customercare"  while CCEng uses "--queue cceng".
>>>   
>> Trying to keep up with you :¬) , yes cause the email alias can only
>> point to 1 queue ( as far as I know), however this should n't effect
>> your customer experience ..
>> Best bet to try it ..create a ticket via email move the ticket to
>> another queue, etc etc ..practice makes perfect or something like that ..
> 
> This is how we've got RT set up - multiple queues, one email address. If
> it's a reply to an existing ticket 'the right thing happens' and it gets
> added to the ticket, if not, a new ticket is created in the queue
> specified in aliases.
> 
> 
> Cheers
> Toby
> 
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