[rt-users] One email address, two queues

[Toby Darling]

>> How would the aliases file be configured for this.  As it is, 
>> CustomerCare uses
>> "--queue customercare"  while CCEng uses "--queue cceng".
>>   
> Trying to keep up with you :¬) , yes cause the email alias can only 
> point to 1 queue ( as far as I know), however this should n't effect 
> your customer experience ..
> Best bet to try it ..create a ticket via email move the ticket to 
> another queue, etc etc ..practice makes perfect or something like that ..

This is how we've got RT set up - multiple queues, one email address. If 
it's a reply to an existing ticket 'the right thing happens' and it gets 
added to the ticket, if not, a new ticket is created in the queue 
specified in aliases.


Cheers
Toby

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