[rt-users] RT Privileges question

[Robert Long]

Kenneth Crocker wrote:
> To all,
>
>
>
>     We are currently testing 3.6.4 and I was playing with privileges
> and took away the "watch" right from requestors. I created a test
> ticket with a requestor who is in 1 group and that group could not do
> anything except "TakeTicket" and "SeeQueue". No other rights at all
> for any group, role or system. When I change the status on the ticket,
> the scrip for that change initiated and the requestor still got an
> E_mail. I thought that if you did not have the "WATCH" right, you
> would not receive E_mails. This person also is NOT a watcher on the
> Queue either. Anyone have experience with this right?
>
>
> Kenn
> LBNL


Hey Kenn,

You'll need to change the 'scrip' that causes this to happen.  It's
located in configuration->global->scrips, depending on your setup there
should be something that updates the requestor on correspondence. 

( others correct me if I'm wrong )

I think of the privileges like this; they tell what a user can do, not
what RT does.  The scrips tell RT what to do, you could easily set them
up to send an email to someone who has no privileges or is not even in
RT's configuration.

If you have a situation where you don't want particular users to receive
updates, you could do a few things.  Use their email address as their
username and leave the email blank or fill it in with some other value. 
Or you could modify the scrip condition to check to see if the user is a
watcher.  There is probably another way of doing that as well...

.r'