[rt-users] RT Privileges question

[Kenneth Crocker]

Robert,


	Thanks. I thought so. I really want the E_mail to go out, I was just 
trying to figure out how "WATCH" worked, you know, what is it for and 
how does it work? I administrate this system and I like knowing "all 
there is to know" about it if I'm gonna be responsible for it and answer 
users' questions. Thanks.


Kenn
LBNL

Robert Long wrote:
> Kenneth Crocker wrote:
>> To all,
>>
>>
>>
>>     We are currently testing 3.6.4 and I was playing with privileges
>> and took away the "watch" right from requestors. I created a test
>> ticket with a requestor who is in 1 group and that group could not do
>> anything except "TakeTicket" and "SeeQueue". No other rights at all
>> for any group, role or system. When I change the status on the ticket,
>> the scrip for that change initiated and the requestor still got an
>> E_mail. I thought that if you did not have the "WATCH" right, you
>> would not receive E_mails. This person also is NOT a watcher on the
>> Queue either. Anyone have experience with this right?
>>
>>
>> Kenn
>> LBNL
> 
> 
> Hey Kenn,
> 
> You'll need to change the 'scrip' that causes this to happen.  It's
> located in configuration->global->scrips, depending on your setup there
> should be something that updates the requestor on correspondence. 
> 
> ( others correct me if I'm wrong )
> 
> I think of the privileges like this; they tell what a user can do, not
> what RT does.  The scrips tell RT what to do, you could easily set them
> up to send an email to someone who has no privileges or is not even in
> RT's configuration.
> 
> If you have a situation where you don't want particular users to receive
> updates, you could do a few things.  Use their email address as their
> username and leave the email blank or fill it in with some other value. 
> Or you could modify the scrip condition to check to see if the user is a
> watcher.  There is probably another way of doing that as well...
> 
> .r'
>