[rt-users] RT not connecting to database?

[James Moseley]

Our mysql database is on separate server as well, however, I have
$DatabaseRTHost set to 'localhost' via the defaults in RT_Config.pm.  You
might try changing to localhost as well.  I will admit I don't know what
this variable defines, exactly...

I will still suggest you download the source and run 'make testdeps' on the
box you are trying to get RT working on.  I am not suggesting that you
actually go through with trying to install from source, just suggesting
that you do this to find out what perl modules may be missing.  At this
point, neither you, me, nor the list knows for sure if all the necessary
perl modules have been installed via the FC7 yum RPM.


James Moseley




                                                                           
             John Oliver                                                   
             <joliver at john-oli                                             
             ver.net>                                                   To 
             Sent by:                  rt-users at lists.bestpractical.com    
             rt-users-bounces@                                          cc 
             lists.bestpractic                                             
             al.com                                                Subject 
                                       Re: Re: [rt-users] RT not           
                                       connecting to database?             
             07/25/2007 06:21                                              
             PM                                                            
                                                                           
                                                                           
                                                                           
                                                                           




On Wed, Jul 25, 2007 at 04:10:08PM -0500, James Moseley wrote:
> Please list the Set($Database* entries you have in RT_SiteConfig.pm

Set($DatabaseHost   , '10.12.14.149');
Set($DatabaseRTHost , '10.12.14.149');

#The name of the database user (inside the database)
Set($DatabaseUser , 'rt_user');

# Password the DatabaseUser should use to access the database
Set($DatabasePassword , '***********');

# The name of the RT's database on your database server
Set($DatabaseName , 'rt3');

> Also, have you run 'make testdeps' to see if you are missing any perl
> modules?

No.  RT was installed as an RPM via yum from the FC7 extras repository.

FWIW, I installed a CentOS 5 host to try to install from source again...
and am once again trapped in a hopeless maze of unresolvable
dependencies.  Tons of the items that make fixdeps wants to install
fail, but there are so many of them rushing by, I couldn't begin to
guess what's failing or why.  This is why I wanted to get the RPM
install working.

--
***********************************************************************
* John Oliver                             http://www.john-oliver.net/ *
*                                                                     *
***********************************************************************
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com