[rt-users] rights for create ticket in queue drop down

[Roy El-Hames]

Kenn;
Thanks for this , a couple of questions:
If you have granted your users the SeeQueue right how are you stopping 
them from seeing the ticket listings within a queue???
Its interesting your point about CommentOnTicket right , are you saying 
if someone have ModifyTicket  they can Comment on a ticket .. I think 
this is broken, because I am sure you want some users (like customers) 
to modify a ticket (change status etc ) but not add / see comments?

Roy

Kenneth Crocker wrote:
> Roy,
>
>
>     We are getting ready to move to RT 3.6.4 and are testing just 
> about everything (we believe in heavy regression testing as well as 
> for the new stuff) and have learned a few new things about privileges. 
> the "SeeQueue" right basically lets a person create a ticket in that 
> Queue (via drop-down if they also have the "CreateTicket" right for 
> that Queue). The "ShowTicket" rights seems to be related to a user 
> finding tickets via Search/Query. For us, we allow some users to 
> "SeeQueue" and "CreateTicket" so they can create tickets but they 
> cannot find the tickets individually when in the web. Together, they 
> allow a person to create and look at the tickets. We give those rights 
> at the Role "Requestor" level per Queue (different Queue's want 
> different levels of visibility for their users). "ShowComments", 
> "CommentOnTicket", and "ShowOutgoingEmail" are rights we reserve for 
> our support groups along with "ModifyTickets", etc. (BTW, the 
> "CommentOnTicket" is superfluous if the "ModifyTicket" is granted). 
> Hope this helps.
>
>
> Kenn
> LBNL
>
> Roy El-Hames wrote:
>> Hi there;
>>
>> What rights should be granted to users on queues so these queues are 
>> visible from the New Ticket in Drop down ..
>> and also from the Queue drop down in the Basics section ..
>> What I want is for some users to be able to create tickets and move 
>> tickets to a particular queue, however they should n't see the ticket 
>> listing or search in any of these queues (ie the SeeQueue right shows 
>> more that I would like) ..
>> Any pointers will be appreciated ..
>>
>> Roy
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>