[rt-users] Unable to create ticket via email

[Dennis Rathel]

Recently installed RT3.6.3 on solaris 10 x86 but I am encountering this
problem where I am unable to create a ticket via email.  Nothing happens
and the rt.log shows the below error message when maunually attempting.
I am however able to create a ticket from the web page. Please any help
is appreciated. Thank you in advance.


# echo "test" | /opt/csw/rt3/bin/rt-mailgate --queue 'helpdesk' --action
correspond --url http://helpdesk.wilshire.com/

[Fri Jul 27 01:51:44 2007] [warning]: Encode::Guess failed: ; fallback
to iso-8859-1 (/opt/csw/rt3/lib/RT/I18N.pm:414)
[Fri Jul 27 01:51:44 2007] [error]: Could not record email: Could not
load a valid user
(/opt/csw/rt3/share/html/REST/1.0/NoAuth/mail-gateway:73)




>/etc/mail/aliases
#######################
# Local aliases below #
#######################

helpdesk: "|/opt/csw/rt3/bin/rt-mailgate --queue 'helpdesk' --action
correspond
--url http://helpdesk.wilshire.com/"
helpdesk-comment: "|/opt/csw/rt3/bin/rt-mailgate --queue 'helpdesk'
--action com
ment --url http://helpdesk.wilshire.com/"

it-projects: "|/opt/csw/rt3/bin/rt-mailgate --queue 'it-projects'
--action corre
spond --url http://helpdesk.wilshire.com/"
it-projects-comment: "|/opt/csw/rt3/bin/rt-mailgate --queue
'it-projects' --acti
on comment --url http://helpdesk.wilshire.com/"

change: "|/opt/csw/rt3/bin/rt-mailgate --queue 'ChangeRequests' --action
corresp
ond -- url http://helpdesk.wilshire.com/"
change-comment: "|/opt/csw/rt3/bin/rt-mailgate --queue 'ChangeRequests'
--action
 comment --url http://helpdesk.wilshire.com/"




This message is intended only for the use of the person(s) listed above as the intended recipient(s), and may contain information that is PRIVILEGED and CONFIDENTIAL.  If you are not an intended recipient, you may not read, copy, or distribute this message or any attachment. If you received this communication in error, please notify us immediately by e-mail and then delete all copies of this message and any attachments.

In addition you should be aware that ordinary (unencrypted) e-mail sent through the Internet is not secure. Do not send confidential or sensitive information, such as social security numbers, account numbers, personal identification numbers and passwords, to us via ordinary (unencrypted) e-mail.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070727/a810d118/attachment.htm>