[rt-users] Problem with OnQueueChange scrip
Mathew Snyder
theillien at yahoo.com
Tue Jul 31 11:43:39 EDT 2007
I've created my template under Global. I've also set under Global the scrip with:
Condition: On Queue Change
Action: Notify Requestors
Template: Global template: MoveToCCEng
Stage: TransactionCreate
I need this to fire off only when a ticket is moved to the CCEng queue. I'm
guessing that I need a Custom Condition which will check that the queue is
actually the one in question. However, I don't think I know what I should be
making it look like.
Perhaps
if (($self->TransactionObj->Type eq "Queue") and
($self->TransactionObj->NewValue eq "CCEng")) {
return 1;
}else{
return undef;
}
is what I'm looking for? But that doesn't work either.
Can someone shed some light please?
Thanks,
Mathew
--
Keep up with me and what I'm up to: http://theillien.blogspot.com
More information about the rt-users
mailing list