[rt-users] Problem with OnQueueChange scrip

[Forrest Blount]

You don't want $self->TransactionObj->Type eq "Queue" because Type can't be
set to Queue.

You want $self->TransactionObj->Type eq "Set"
&            $self->TransactionObj->Field eq "Queue"

and that should work, i think.

f

On 7/31/07, Mathew Snyder <theillien at yahoo.com> wrote:
>
> I've created my template under Global.  I've also set under Global the
> scrip with:
> Condition: On Queue Change
> Action: Notify Requestors
> Template: Global template: MoveToCCEng
> Stage: TransactionCreate
>
> I need this to fire off only when a ticket is moved to the CCEng
> queue.  I'm
> guessing that I need a Custom Condition which will check that the queue is
> actually the one in question.  However, I don't think I know what I should
> be
> making it look like.
>
> Perhaps
> if (($self->TransactionObj->Type eq "Queue") and
> ($self->TransactionObj->NewValue eq "CCEng")) {
>         return 1;
> }else{
>         return undef;
> }
> is what I'm looking for?  But that doesn't work either.
>
> Can someone shed some light please?
>
> Thanks,
> Mathew
> --
> Keep up with me and what I'm up to: http://theillien.blogspot.com
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