[rt-users] Problem with OnQueueChange scrip

[Forrest Blount]

sorry-- yes,

$self->TransactionObj->NewValue eq "CCEng" looks good to me.


Mathew Snyder wrote:
> How will that know which Queue a ticket is being moved to?  Would I still use
> the $self->TransactionObj->NewValue eq "CCEng" conditional?
>
> Keep up with me and what I'm up to: http://theillien.blogspot.com
>
>
> Forrest Blount wrote:
>   
>> You don't want $self->TransactionObj->Type eq "Queue" because Type can't
>> be set to Queue.
>>
>> You want $self->TransactionObj->Type eq "Set"
>> &            $self->TransactionObj->Field eq "Queue"
>>
>> and that should work, i think.
>>
>> f
>>
>> On 7/31/07, *Mathew Snyder* <theillien at yahoo.com
>> <mailto:theillien at yahoo.com>> wrote:
>>
>>     I've created my template under Global.  I've also set under Global
>>     the scrip with:
>>     Condition: On Queue Change
>>     Action: Notify Requestors
>>     Template: Global template: MoveToCCEng
>>     Stage: TransactionCreate
>>
>>     I need this to fire off only when a ticket is moved to the CCEng
>>     queue.  I'm
>>     guessing that I need a Custom Condition which will check that the
>>     queue is
>>     actually the one in question.  However, I don't think I know what I
>>     should be
>>     making it look like.
>>
>>     Perhaps
>>     if (($self->TransactionObj->Type eq "Queue") and
>>     ($self->TransactionObj->NewValue eq "CCEng")) {
>>             return 1;
>>     }else{
>>             return undef;
>>     }
>>     is what I'm looking for?  But that doesn't work either.
>>
>>     Can someone shed some light please?
>>
>>     Thanks,
>>     Mathew
>>     --
>>     Keep up with me and what I'm up to: http://theillien.blogspot.com
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