[rt-users] Problem with OnQueueChange scrip

[Mathew Snyder]

How will that know which Queue a ticket is being moved to?  Would I still use
the $self->TransactionObj->NewValue eq "CCEng" conditional?

Keep up with me and what I'm up to: http://theillien.blogspot.com


Forrest Blount wrote:
> You don't want $self->TransactionObj->Type eq "Queue" because Type can't
> be set to Queue.
> 
> You want $self->TransactionObj->Type eq "Set"
> &            $self->TransactionObj->Field eq "Queue"
> 
> and that should work, i think.
> 
> f
> 
> On 7/31/07, *Mathew Snyder* <theillien at yahoo.com
> <mailto:theillien at yahoo.com>> wrote:
> 
>     I've created my template under Global.  I've also set under Global
>     the scrip with:
>     Condition: On Queue Change
>     Action: Notify Requestors
>     Template: Global template: MoveToCCEng
>     Stage: TransactionCreate
> 
>     I need this to fire off only when a ticket is moved to the CCEng
>     queue.  I'm
>     guessing that I need a Custom Condition which will check that the
>     queue is
>     actually the one in question.  However, I don't think I know what I
>     should be
>     making it look like.
> 
>     Perhaps
>     if (($self->TransactionObj->Type eq "Queue") and
>     ($self->TransactionObj->NewValue eq "CCEng")) {
>             return 1;
>     }else{
>             return undef;
>     }
>     is what I'm looking for?  But that doesn't work either.
> 
>     Can someone shed some light please?
> 
>     Thanks,
>     Mathew
>     --
>     Keep up with me and what I'm up to: http://theillien.blogspot.com
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