[rt-users] Reminder does not re-open a ticket

[Kenneth Crocker]

Thomas,


	You could set up a cron job to run every night and look at reminders 
that are due and have that job open the tickets referred to as well as 
produce a report.


Kenn
LBNL

Thomas Hecker wrote:
> Hi to all,
> 
> well, when i need a scrip to do this, what can i use the remindes for? I
> thought this was exactly the hole purpose of the reminder. It automatically
> reminds me by reopening a ticket. Only a list of reminders is not a
> reminder-function i know from Outlook for example.
> 
> Does anybody have a functionalty like this implemented in RT? I'm not really
> familiar with writing scrips so maybe someone can help me out?
> 
> thanks a Lot
> Thomas
> 
> 
> 
> 
> Am 04.07.2007 15:55 Uhr schrieb "Jesse Vincent" unter
> <jesse at bestpractical.com>:
> 
>> On Jul 2, 2007, at 4:47 PM, Thomas Hecker wrote:
>>
>>> Hi to all,
>>>
>>> i have the problem, that a reminder does not re-open a ticket. It
>>> keeps
>>> standing in the list of reminders, but does not open a ticket, when
>>> the time
>>> for it has come.
>> That's not specced behavior, but it could be pretty easily added
>> using a scrip.
>>
>> Jesse
>>
>>> You can find a screenshot right here:
>>> http://www.thomashecker.de/rt.gif
>>>
>>> In it you can see, that there is a reminder that should have re-
>>> open the
>>> ticket #42 16 hours ago, but didn't.
>>>
>>> I'm running rt 3.6.1 on a debian 4.0 linux using sendmail for all
>>> email
>>> stuff. there are no other applications running on the server.
>>>
>>> There were no modifications done to the codebase or any other scripts
>>> installed.
>>>
>>> can somebody point me in the right direction?
>>>
>>> Thanks for help!
>>> Thomas
>>>
>>>
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> 
> 
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