[rt-users] '10 highest priority tickets' no longer has links totickets

[Greg Petras]

Justin -

Thanks for the reply. I ended up fixing this a while back. I got
pretty deep into investigating the problem, but never found out why
the default search changed for all users. I found the location in the
database where this search was stored, and found it was base64
encoded. When I decoded it from a backup, and the current database,
they did not show any changes. Anyway, I ended up spinning up a new
install in my lab and copying the contents of the same screen you
suggested below to fix the problem.

Thanks again for the reply.

Greg

On 7/23/07, Justin Hayes <justin.hayes at orbisuk.com> wrote:
>
> Edit the query and go to the Advanced page. then add something like this in
> the 2nd box:
>
> '<a
> href="/Ticket/Display.html?id=__id__">__id__</a>/Title:#',
> '<small>__QueueName__</small>',
> '<small>__Status__</small>',
> '<small>__Priority__</small>',
> '<small>__CreatedRelative__</small>',
> '<small><a
> href="/Ticket/Display.html?id=__id__">__Subject__</small></a>/Title:Subject',
> '<a
> href="/Ticket/Update.html?Status=open&Action=Comment&id=__id__#updateticket">Take</a>/TITLE: 
> '
>
> Note mine is customised for small text and I have a custom Take link, but
> you get the idea...
>
> Justin
>
>
>
> ------------------------------------------------------
> Justin Hayes
> Support Manager
> justin.hayes at orbisuk.com
>
>
>
>
> On 11 Jul 2007, at 19:46, Greg Petras wrote:
>
> This was accidentally posted to rt-devel first. I should have sent it
> to rt-users. Please excuse my mistake.
>
> I've got a working configuration of RT 3.6.3 on Apache 2.0.59,
> mod_perl 2.0.3, and Perl 5.8.8.
>
> I was asked to modify the '10 highest priority tickets' section. I
> added 'Priority greater than 0' to the search, and saved the search
> "[_1] highest priority tickets I own". Now all users, including mine,
> have a list of tickets and tickets numbers as we did before, but there
> are no hyperlinks to click through to the ticket. I tried to remove
> the 'priority greater than 0' addition to the search, and saved it,
> but the hyperlinks are still not back. I've also looked at a database
> dump from last night and have tried to restore the storable data in
> the database in the Attributes table (value = '1'). Has anyone seen
> this behavior, or know how to revert the change so that the ticket
> numbers and ticket subjects are hyperlinks?
>
> Thanks a lot,
>
> Greg
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