[rt-users] Problems with rt-mailgate (postfix + ldap + aliases)
Toni de la Fuente
afuente at intecna.es
Tue Jul 31 15:03:23 EDT 2007
It does work. But it doesn't work with:
testuser: "|/usr/bin/rt-mailgate --queue 'My queue' --action correspond --url http://www.domain.com/tickets/"
I can see this error in /var/log/mail.log
Jul 31 20:51:26 padme postfix/pickup[27965]: 43280B3400B: uid=0
from=<root>
Jul 31 20:51:26 padme postfix/cleanup[29135]: 43280B3400B:
message-id=<20070731185126.43280B3400B at mail.domain.com>
Jul 31 20:51:26 padme postfix/qmgr[14271]: 43280B3400B:
from=<root at domain.com>, size=316, nrcpt=1 (queue active)
Jul 31 20:51:27 padme amavis[28959]: (28959-06) Not-Delivered,
<root at intecna.es> -> <|/usr/bin/rt-mailgate --queue 'My queue' --action
correspond --url http://www.domain.com/tickets/@domain.com>, Message-ID:
<20070731185126.43280B3400B at mail.domain.com>, Hits: -3.66
Jul 31 20:51:27 padme postfix/smtp[29137]: 43280B3400B:
to=<|/usr/bin/rt-mailgate --queue 'My queue' --action correspond --url
http://www.domain.com/tickets/@domain.com>, orig_to=<testuser>,
relay=localhost[127.0.0.1], delay=1, status=bounced (host
localhost[127.0.0.1] said: 550 5.1.0 <|/usr/bin/rt-mailgate --queue 'My
queue' --action correspond --url
http://www.domain.com/tickets/@domain.com>: Recipient address rejected:
User unknown in virtual mailbox table (in reply to end of DATA command))
Jul 31 20:51:27 padme postfix/qmgr[14271]: 43280B3400B: removed
Additionally i I try to exec this command from my mail server:
# echo "Hello world" | /usr/bin/rt-mailgate --queue 'My queue' --action
correspond --url http://www.domain.com/tickets/
I see next errors in my RT server (/var/log/messages)
Jul 31 20:50:39 rainbow RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:415)
Jul 31 20:50:39 rainbow RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:415)
Jul 31 20:50:39 rainbow RT: Could not record email: Could not load a
valid user (/usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway:73)
My RT server is Fedora Core 6 with rt3-3.6.3 (yum installed) and SELinux
disabled.
Thanks for your help.
El mar, 31-07-2007 a las 11:09 -0700, Robert Long escribió:
> Toni de la Fuente wrote:
> > When I try to exec this command from my mail server:
> >
> > Note http://www.domain.com/tickets/@domain.com <-- postfix or aliases
> > add @domain.com
> >
> >
> I see that, do you still have virtual aliases setup for those users?
> What happens when you try to send something to another alias listed in
> /etc/aliases? Maybe create one yourself..
>
>
> testuser: afuente at intecna.es
>
> then run newaliases and 'echo "hello world" | mail -s testing testuser'
> on that system..
>
--
Toni de la Fuente Diaz
Responsable de Sistemas y Soporte
Intecna Soluciones
Fundación I+D del Software Libre
Parque Tecnológico de Ciencias de la Salud
BIC Granada-CEEI
Avda. de la Innovación, 1
18100 Armilla (Granada)
Tlf. 902003626
afuente at intecna.es
www.intecna.es
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