[rt-users] CustomField in Templates OWNER field

[Kevin Squire]

I am still working on my TimeOff approval queue stuff (see some earlier
posts if you are that interested) and I have hit another snag.

Staff logs in to RT, using SelfService screen to submit request.  There
are 5 custom fields that they have to complete, one of which is the
Supervisor's name.  I have used the "select one" CF so that I know the
Supervisor they pick is the same as the supervisors login name for RT.

Now I need to get that value into the "OWNER" section of the template.

I have this:

 
  ===Create-Ticket: super-approval
  Subject:    Approval of { $Tickets{'TOP'}->Subject() }
  Depended-On-By:  TOP
  Queue:      TimeOff-Approval
  Type:       approval
  Owner:      {$Tickets{'TOP'}->FirstCustomFieldValue('Supervisor');}
  Content:    
  ENDOFCONTENT

which results in an Owner of "nobody" but if I but the same bit of code
in the "CONTENT" section, it does return the supervisor's username.  

So what do I have to do different to get that name into the "OWNER"
category?



-- 
http://gentgeen.homelinux.org

#############################################################
 Associate yourself with men of good quality if you esteem    
 your own reputation; for 'tis better to be alone then in bad 
 company.        - George Washington, Rules of Civility