[rt-users] CustomField in Templates OWNER field

[Gene LeDuc]

Try something like this:

Type:  approval
{ my $owner = $Tickets{'TOP'}->FirstCustomfieldValue('Supervisor');
$OUT = "Owner:  $owner
Content:  blah blah $owner blah blah
more blah
";}
ENDOFCONTENT

Regards,
Gene

At 02:11 PM 6/2/2007, Kevin Squire wrote:

>I am still working on my TimeOff approval queue stuff (see some earlier
>posts if you are that interested) and I have hit another snag.
>
>Staff logs in to RT, using SelfService screen to submit request.  There
>are 5 custom fields that they have to complete, one of which is the
>Supervisor's name.  I have used the "select one" CF so that I know the
>Supervisor they pick is the same as the supervisors login name for RT.
>
>Now I need to get that value into the "OWNER" section of the template.
>
>I have this:
>
>
>   ===Create-Ticket: super-approval
>   Subject:    Approval of { $Tickets{'TOP'}->Subject() }
>   Depended-On-By:  TOP
>   Queue:      TimeOff-Approval
>   Type:       approval
>   Owner:      {$Tickets{'TOP'}->FirstCustomFieldValue('Supervisor');}
>   Content:
>   ENDOFCONTENT
>
>which results in an Owner of "nobody" but if I but the same bit of code
>in the "CONTENT" section, it does return the supervisor's username.
>
>So what do I have to do different to get that name into the "OWNER"
>category?
>
>
>
>--
>http://gentgeen.homelinux.org
>
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University