[rt-users] Auto incrementing custom field

[James Alspach]

I think part of my problem may be that I was trying to install a 3.6
version (for purely aesthetic reasons...it looks much cleaner which is
what I want especially while in the "impress and convert the
non-believers" mode.)  I was unable to just apt-get this on Sarge
(contrary to what the install doc said) although this could be just due
to how Xen sets up sarge.

Anyway, I will keep looking into this.  I did have a 3.4 install that
worked that I installed 3.6 over top of and it mostly works (it
complains about RT::Ticket::Reminders being unimplemented but that may
be just due to the version). 
If I get the green light to move forward I will start looking into
either a new install or fixing this one...not sure yet.

Anyway, first things first and that is getting the approval to move to
RT.


Thanks;
James



James Alspach
Systems Applications Technician
Shasta County Office of Education


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Kevin Squire
> Sent: Tuesday, June 05, 2007 9:47 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Auto incrementing custom field
> 
> On Tue, 5 Jun 2007 09:18:53 -0700
> "James Alspach" <jalspach at shastacoe.org> wrote:
> 
> 
> >
> > The next problem (one I will be happy if I get) will be trying to
> > install a recent version on Linux. Maybe it is just me but, RT is
not
> > the simplest thing to install.  Actually RT is easy to install it is
> all
> > the Perl dependencies, etc... that are giving me fits.
> >
> 
> 
> I will let someone more experienced with RT answer your first part...
as
> for this part...
> 
> I must say that installing from the Debian repository, and just
> following the docs provided with the RT .deb file
> (/usr/share/doc/request-tracker3.4/ in my case) was really painless.
> the whole dependancy thing was a none issue. (either it came in as
part
> of the apt-get or the docs told me to do the cpan install)
> 
> REALLY the install of RT was a non-issue.  If anything choosing the
> right hardware was the hardest part :-)  (I should correct that, Once
I
> impressed the powers-that-be to use RT, the hardware choosing was
hard.
> During the "proving" stage I just used an older 1.x Ghz desktop system
> that was sitting around)
> 
> --
> http://gentgeen.homelinux.org
> 
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