[rt-users] Almost there with Approvals

[Kevin Squire]

Today I present the "TimeOff" approval stuff to the HR department. 
Things when well (thank you again RT developers and to the user list). 
The did have one request that I can not seem to figure out (I really 
need to get a perl book or two :-)  )

Currently, my "OnApproval" sprip looks like this (I think it is the same
as the default, but I have made so many changes I am not sure now):


# ----OnApproval scrip------------------------------------------------ #
return(0) unless ($self->TicketObj->Type eq 'approval');

my $note;
my $t = $self->TicketObj->Transactions;
while (my $o = $t->Next) {
    $note .= $o->Content . "\n" if $o->ContentObj
	    and $o->Content !~ /Default Approval/;
}

foreach my $obj ($self->TicketObj->AllDependedOnBy( Type => 'ticket' ))
{
    $obj->Comment(
	Content => $self->loc( "Your request has been approved by [_1]. 
                   Other approvals may still be pending.", # loc
	    $self->TransactionObj->CreatorObj->Name,
	) . "\n" . $self->loc( "Approver's notes: ", # loc
	    $note
	),
    );
    # so we can access it inside templates
    $T::Approval = $self->TicketObj;
    # we want the original id in the token line 
    $self->{TicketObj} = $obj;  
}

# Now magically turn myself into a Requestor Notify object...
require RT::Action::Notify; bless($self, 'RT::Action::Notify');
$self->{Argument} = 'Requestor'; $self->Prepare;

return 1;
#-------------------------------------------------------------------#


The resulting comment in the original ticket shows up like:

#-------------------------------------------------------------------#
Tue Jun 05 11:58:16 2007  RT_System - Comments added     [Reply]
[Comment] 

Your request has been approved by scizmarik. Other approvals may still
be pending.
Approver's notes: 


Tue Jun 05 11:53:09 2007: Request 2131 was acted upon.
Transaction: Ticket created by RT_System
Queue: TimeOff-Approval
Subject: Approval of Mike is a Dork
Owner: Nobody
Requestors: 
Status: new
Ticket <URL:
http://gentgeen.homelinux.org:5556/rt/Ticket/Display.html?id=2131 >





Woo Hoo...it's approved by HR

<URL: http://gentgeen.homelinux.org:5556/rt/Ticket/Display.html?id=2131
>

Woo Hoo...it's approved by HR

#-------------------------------------------------------------------#


The would like to remove everything from "Approver's notes:" down to (at
least) the first "Woo Hoo... it's approved by HR". The Link can go, or
stay either way.  (i.e. really only the last line is needed.)


problem is, I can not figure out what part of the scrip is causing that
to be put in.  Any help would be appreciated (again)

Thanks,
Kevin


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