[rt-users] RT 4 [Draft tickets]

[Stephen Turner]

At Wednesday 6/6/2007 10:43 AM, Robert Grasso wrote:
>Hello Steven,
>
>very nice workaround ! until we get a pure Ajax online editor (!) I 
>am going to test this trick - this might interest some people
>here. As I did not test these text areas before, I did not guess 
>there was a "Save" button ! Thanks a lot !
>
>---
>Robert GRASSO
>System Engineer

Robert,

I just realized that this workaround also depends on some other 
customizations we've done, so it might not fit so well into a plain 
RT install.

Specifically, we've added ticket custom fields to the Reply/Comment 
screen, so the Scratchpad field would appear alongside the reply 
message box. Also, we've added other ticket update screens that have 
both the custom fields and a reply message box.

So, this method may not be as good a workaround as I thought - sorry!

Steve