[rt-users] Change RTname smoothly...

[Jesse Vincent]

In recent RT, you want to look at the RT subject regex option in the  
config file.

On Jun 6, 2007, at 6:53 AM, Carlos R. S. wrote:

>
>
> Hi,
>
>
>
> I need to change my rtname, but has the server is in production,  
> I’ve got to be pretty sure nothing is going to go wrong.
>
> I found some info about some extra lines to add to the EmailParser.pm:
>
>
>
> *** ./lib/RT/EmailParser.pm~ 2004-06-15 02:08:15.000000000 +0200
> --- ./lib/RT/EmailParser.pm 2004-08-23 18:58:47.000000000 +0200
> ***************
> *** 332,337 ****
> --- 332,342 ----
> $RT::Logger->debug("Found a ticket ID. It's $id");
> return ($id);
> }
> + elsif ($Subject =~ s/\[OldName \#(\d+)\]//i) {
> + my $id = $1;
> + $RT::Logger->debug("Found an old (OldName) ticket ID. It's $id");
> + return ($id);
> + }
> else {
> return (undef);
> }
>
>
>
> But I have to be pretty sure this will work… and about changing  
> Rtname itself, should I alter it in RT_SiteConfig.pm, and make  
> initialize-database or doing this will initialize all the info  
> instead of only the rtname?
>
>
>
> How should I do it? Any advice from someone who has done it…?
>
>
>
>
>
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