[rt-users] Change RTname smoothly...

[Carlos R. S.]

Which config file?  RT_SiteConfig.pm??  

BTW, my RT is version 3.6.3

 

 

De: Jesse Vincent [mailto:jesse at bestpractical.com] 
Enviada: quarta-feira, 6 de Junho de 2007 16:23
Para: Carlos R. S.
Cc: rt-users at lists.bestpractical.com
Assunto: Re: [rt-users] Change RTname smoothly...

 

In recent RT, you want to look at the RT subject regex option in the config
file.

 

On Jun 6, 2007, at 6:53 AM, Carlos R. S. wrote:





 

Hi,

 

I need to change my rtname, but has the server is in production, I've got to
be pretty sure nothing is going to go wrong.

I found some info about some extra lines to add to the EmailParser.pm:

 

*** ./lib/RT/EmailParser.pm~ 2004-06-15 02:08:15.000000000 +0200 
--- ./lib/RT/EmailParser.pm 2004-08-23 18:58:47.000000000 +0200 
*************** 
*** 332,337 **** 
--- 332,342 ---- 
$RT::Logger->debug("Found a ticket ID. It's $id"); 
return ($id); 
} 
+ elsif ($Subject =~ s/\[OldName \#(\d+)\]//i) { 
+ my $id = $1; 
+ $RT::Logger->debug("Found an old (OldName) ticket ID. It's $id"); 
+ return ($id); 
+ } 
else { 
return (undef); 
}

 

But I have to be pretty sure this will work. and about changing Rtname
itself, should I alter it in RT_SiteConfig.pm, and make initialize-database
or doing this will initialize all the info instead of only the rtname?

 

How should I do it? Any advice from someone who has done it.?

 

 

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