[rt-users] List in a queue?

Gene LeDuc gleduc at mail.sdsu.edu
Wed Jun 6 12:56:24 EDT 2007

Hi Christopher,

What you want is a standard custom field.

1.  Create a new custom field: Configuration | Custom Fields | New custom field
1a.  Give it a name
1b.  Choose "Select one value" for Type
1c.  Click Submit
2.  Add the possible values, clicking Submit after each one, until done
3.  Add the custom field to your queue: Configuration | Queues | 
<your_queue> | Ticket Custom Fields
3a.  Select your new custom field from the list
3b.  Click Submit

You might have to mess with privileges also.  If you want to be able to 
select more than one printer, use "Select multiple values" in step 1b 
instead of "Select one value".


At 09:29 AM 6/6/2007, Christopher Moughan wrote:
>Hi all,
>I am looking to add a 'queue in a queue' if you will. I have a queue 
>called Printers. Is there a way to add a drop down list in the create 
>ticket screen that would allow the user to select the printer name as 
>well? I'm not much of a programmer. So something simple would be great. 
>Forgive my ignorance if there is a way to do it and I can't figure it out.
>Thanks for your time.
>Christopher Moughan

Gene LeDuc, GSEC
Security Analyst
San Diego State University 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070606/a227b57f/attachment.htm>

More information about the rt-users mailing list