[rt-users] Global Default Search Display Options? Is this possible?

Justin Hayes justin.hayes at orbisuk.com
Thu Jun 7 04:51:12 EDT 2007

I'm using 3.6.3. You can set up a global default At A Glance layout  
in the options, which is great.

However I can't find any way to set up a global set of 'Search  
Options' ie the columns returned by searches.

I don't like the 2-line display and also want to change columns shown  
for my users, some of which work in other companies to mine. I don't  
want to have to update the preferences for a user every time I add  
one, and if they alter their own there seems to be no way for them to  
reset back to a default.

Currently I'm inserting a Pref-SearchDisplay row into the Attributes  
table when migrating users from my current system, but once the  
migration is done and we're live I don't want to have to be hacking  
the DB data to reset a user's options.

Any help appreciated.....


Justin Hayes
Support Manager
justin.hayes at orbisuk.com

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