[rt-users] Not to include original message when reply

[Atro Tossavainen]

> How can I prevent RT to not include the original message on the message body
> of a reply. For example, a user opens a ticket, then another user replies to
> the ticket. When click Reply on the RT interface the original message is
> included. How can I have RT to automatically not include the original
> message?

Use the "Reply" link at the top of the ticket rather than the one in
a piece of correspondence.

-- 
Atro Tossavainen (Mr.)               / The Institute of Biotechnology at
Systems Analyst, Techno-Amish &     / the University of Helsinki, Finland,
+358-9-19158939  UNIX Dinosaur     / employs me, but my opinions are my own.
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