[rt-users] Not to include original message when reply

Richard Solid richardsolid at gmail.com
Wed Jun 6 13:57:01 EDT 2007

How can I prevent RT to not include the original message on the message body
of a reply. For example, a user opens a ticket, then another user replies to
the ticket. When click Reply on the RT interface the original message is
included. How can I have RT to automatically not include the original

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