[rt-users] Tickets by Priority

Mathew Snyder theillien at yahoo.com
Fri Jun 8 03:48:28 EDT 2007

I need to write a quick script which will load up all open tickets which have
reached their final priority.  Looking at Tickets_Overlay.pm I see the various
"Limit*" methods.  One of these is LimitFinalPriority.  This takes a paramhash
though which makes me wonder if it doesn't just grab anything that has reached
its final priority and instead only grabs tickets which have reached a final
priority dictated within the paramhash.

As we have a few queues which abide by different priority schemes it would be a
lot easier to just tell it to grab anything that's open and has reached its
final priority, whatever that may be, instead of having to supply different
criteria for each queue.  Is it possible to do it as simply as I'd like or do I
have to do things for each queue and use different criteria for those that need it?

Keep up with me and what I'm up to: http://theillien.blogspot.com

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