[rt-users] RE: I broke it

[James Alspach]

I do not know if it really applies to my issue but, I just tested
rt-mailgate and it seems to work just fine.  I used the example from the
rt3.6-clients/README.Debian and it created a ticket right away.

James




James Alspach
Systems Applications Technician
Shasta County Office of Education


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of James Alspach
> Sent: Friday, June 08, 2007 8:51 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] RE: I broke it
> 
> It has been suggested that it may help if I posted my RT_SiteConfig
file
> so... here it is.
> Only the names and passwords have been removed to protect the guilty.
> The only thing I see that may be causing a problem (but really, if I
> knew enough to self diagnose I would not be here asking for help.) is
> that I have sendmail instead of sendmailpipe.  I have tried this both
> ways making sure to change the next line as well to add or remove the
> -t.  I get the same results either way.
> The reason I changed this was that I did not seem to have a
sendmailpipe
> command on my system (Debian etch) however, looking at the exim4
config
> makes me thing I should leave it in.
> I am going to try running rt-mailgate from the command line to see if
> that works although my understanding is that that system is more for
the
> inbound side of things which can wait a little bit.
> 
> Thank you for any help;
> James
> 
> 
> 
> James Alspach
> Systems Applications Technician
> Shasta County Office of Education
> 
> 
> -----Original Message-----
> From: root [mailto:root at shastacoe.org]
> Sent: Friday, June 08, 2007 8:28 AM
> To: James Alspach
> Subject: RT_SiteConfig
> 
> # RT_SiteConfig.pm
> #
> # These are the bits you absolutely *must* edit.
> #
> # To find out how, please read
> #   /usr/share/doc/request-tracker3.6/NOTES.Debian
> 
> # THE BASICS:
> 
> Set($rtname, 'shastacoe.org');
> Set($Organization, 'shastacoe.org');
> 
> Set($CorrespondAddress , 'rt at shastacoe.org');
> Set($CommentAddress , 'rt-comment at shastacoe.org');
> 
> Set($Timezone , 'America/Los_Angeles'); # obviously choose what suits
> you
> 
> # THE DATABASE:
> 
> Set($DatabaseType, 'Pg'); # e.g. Pg or mysql
> 
> # These are the settings we used above when creating the RT database,
> # you MUST set these to what you chose in the section above.
> 
> Set($DatabaseUser , 'rtdbadminuser');
> Set($DatabasePassword , 'rtdbadminuserpassword');
> Set($DatabaseName , 'rtdatabase');
> 
> # The domain name of your database server
> # If you're running mysql and it's on localhost,
> # leave it blank for enhanced performance
> Set($DatabaseHost   , '');
> Set($DatabaseRTHost , '');
> 
> 
> # THE WEBSERVER:
> 
> Set($WebPath , "/rt");
> #Set($WebBaseURL , "http://shastacoe.org");
> Set($WebBaseURL , "http://10.1.3.82");
> 
> 
> 
> # {{{ Incoming mail gateway configuration
> 
> # OwnerEmail is the address of a human who manages RT. RT will send
> # errors generated by the mail gateway to this address.  This address
> # should _not_ be an address that's managed by your RT instance.
> 
> Set($OwnerEmail , 'jalspach at shastacoe.org');
> 
> # sprintf() format of the friendly 'From:' header; its arguments
> # are SenderName and SenderEmailAddress.
> Set($FriendlyFromLineFormat , "\"%s via RT\" <%s>");
> 
> # RT can optionally set a "Friendly" 'To:' header when sending
messages
> to
> # Ccs or AdminCcs (rather than having a blank 'To:' header.
> 
> # This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
> # If you are using sendmail, rather than postfix, qmail, exim or some
> other MTA,
> # you _must_ disable this option.
> 
> Set($UseFriendlyToLine , 1);
> 
> 
> # {{{ Web interface configuration
> 
> # $LogoURL points to the URL of the RT logo displayed in the web UI
> 
> Set($LogoURL , $WebImagesURL . "bplogo.gif");
> 
> # If PreferRichText is set to a true value, RT will show HTML/Rich
text
> # messages in preference to their plaintext alternatives. RT "scrubs"
> the
> # html to show only a minimal subset of HTML to avoid possible
> contamination
> # by cross-site-scripting attacks.
> Set($PreferRichText, 1);
> 
> 
> # By default, RT shows newest transactions at the bottom of the ticket
> # history page, if you want see them at the top set this to '0'.
> 
> Set($OldestTransactionsFirst, '0');
> 
> 
> #Sendmail Configuration
> 
> # $MailCommand defines which method RT will use to try to send mail
> # We know that 'sendmailpipe' works fairly well.
> # If 'sendmailpipe' doesn't work well for you, try 'sendmail'
> #
> # Note that you should remove the '-t' from $SendmailArguments
> # if you use 'sendmail' rather than 'sendmailpipe'
> 
> Set($MailCommand , 'sendmail');
> 
> # $SendmailArguments defines what flags to pass to $Sendmail
> # assuming you picked 'sendmail' or 'sendmailpipe' as the $MailCommand
> above.
> # If you picked 'sendmailpipe', you MUST add a -t flag to
> $SendmailArguments
> 
> # These options are good for most sendmail wrappers and workalikes
> Set($SendmailArguments , "-oi");
> 
> 
> 1;
> 
> 
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