[rt-users] RE: I broke it

James Alspach jalspach at shastacoe.org
Fri Jun 8 11:51:12 EDT 2007

It has been suggested that it may help if I posted my RT_SiteConfig file
so... here it is.  
Only the names and passwords have been removed to protect the guilty.
The only thing I see that may be causing a problem (but really, if I
knew enough to self diagnose I would not be here asking for help.) is
that I have sendmail instead of sendmailpipe.  I have tried this both
ways making sure to change the next line as well to add or remove the
-t.  I get the same results either way.
The reason I changed this was that I did not seem to have a sendmailpipe
command on my system (Debian etch) however, looking at the exim4 config
makes me thing I should leave it in.
I am going to try running rt-mailgate from the command line to see if
that works although my understanding is that that system is more for the
inbound side of things which can wait a little bit.

Thank you for any help;

James Alspach
Systems Applications Technician
Shasta County Office of Education

-----Original Message-----
From: root [mailto:root at shastacoe.org] 
Sent: Friday, June 08, 2007 8:28 AM
To: James Alspach
Subject: RT_SiteConfig

# RT_SiteConfig.pm
# These are the bits you absolutely *must* edit.
# To find out how, please read
#   /usr/share/doc/request-tracker3.6/NOTES.Debian


Set($rtname, 'shastacoe.org');
Set($Organization, 'shastacoe.org');

Set($CorrespondAddress , 'rt at shastacoe.org');
Set($CommentAddress , 'rt-comment at shastacoe.org');

Set($Timezone , 'America/Los_Angeles'); # obviously choose what suits


Set($DatabaseType, 'Pg'); # e.g. Pg or mysql

# These are the settings we used above when creating the RT database,
# you MUST set these to what you chose in the section above.

Set($DatabaseUser , 'rtdbadminuser');
Set($DatabasePassword , 'rtdbadminuserpassword');
Set($DatabaseName , 'rtdatabase');

# The domain name of your database server
# If you're running mysql and it's on localhost,
# leave it blank for enhanced performance
Set($DatabaseHost   , '');
Set($DatabaseRTHost , '');


Set($WebPath , "/rt");
#Set($WebBaseURL , "http://shastacoe.org");
Set($WebBaseURL , "");

# {{{ Incoming mail gateway configuration

# OwnerEmail is the address of a human who manages RT. RT will send
# errors generated by the mail gateway to this address.  This address
# should _not_ be an address that's managed by your RT instance.

Set($OwnerEmail , 'jalspach at shastacoe.org');

# sprintf() format of the friendly 'From:' header; its arguments
# are SenderName and SenderEmailAddress.
Set($FriendlyFromLineFormat , "\"%s via RT\" <%s>");

# RT can optionally set a "Friendly" 'To:' header when sending messages
# Ccs or AdminCcs (rather than having a blank 'To:' header.

# If you are using sendmail, rather than postfix, qmail, exim or some
other MTA,
# you _must_ disable this option.

Set($UseFriendlyToLine , 1);

# {{{ Web interface configuration

# $LogoURL points to the URL of the RT logo displayed in the web UI

Set($LogoURL , $WebImagesURL . "bplogo.gif");

# If PreferRichText is set to a true value, RT will show HTML/Rich text
# messages in preference to their plaintext alternatives. RT "scrubs"
# html to show only a minimal subset of HTML to avoid possible
# by cross-site-scripting attacks.
Set($PreferRichText, 1);

# By default, RT shows newest transactions at the bottom of the ticket
# history page, if you want see them at the top set this to '0'.

Set($OldestTransactionsFirst, '0');

#Sendmail Configuration

# $MailCommand defines which method RT will use to try to send mail
# We know that 'sendmailpipe' works fairly well.
# If 'sendmailpipe' doesn't work well for you, try 'sendmail'
# Note that you should remove the '-t' from $SendmailArguments
# if you use 'sendmail' rather than 'sendmailpipe'

Set($MailCommand , 'sendmail');

# $SendmailArguments defines what flags to pass to $Sendmail
# assuming you picked 'sendmail' or 'sendmailpipe' as the $MailCommand
# If you picked 'sendmailpipe', you MUST add a -t flag to

# These options are good for most sendmail wrappers and workalikes
Set($SendmailArguments , "-oi");


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