[rt-users] added user can't see queues

pln sky plnnightsky at yahoo.com
Tue Jun 12 13:14:10 EDT 2007

Hi Kenn

Thanks for the reponse.  Right now I am trying to do a new set-up to see how it works and how to modify it for our needs.

I added a user and I'm now trying to add this user to a new group I created and the list of users only has root.  I am able to login as the new user, so it exists .  I don't know what I need to do to be able to added the user to the group.  I am missing something in my reading of the manual.

The original test was to add a new user and use the general queue. It did not work.  There appears to be something basic, I don't understand.

----- Original Message ----
From: Kenneth Crocker <KFCrocker at lbl.gov>
To: pln sky <plnnightsky at yahoo.com>
Cc: rt-users at lists.bestpractical.com
Sent: Tuesday, June 12, 2007 11:55:15 AM
Subject: Re: [rt-users] added user can't see queues

pln sky,

    How you set up your privileges really depends on the number of people 
who can be owners and users and what you want them to do. We are a small 
to medium size shop and use RT for keeping track of all the requests we 
get for software modifications, instalations, etc. Because we have 
several people working in RT in the same type of work, we do NOT grant 
privileges to users. We put them in groups and grant rights to the 
groups for queues. This keeps maintenance to a minimum. Your situation 
may be different, therefore, we need to know what you're doing and how 
many are doing it before we can advise.


pln sky wrote:
>  add a new user to RT 3.4.5 and then logged in as this user.  I did not
> give this user granted rights (Administrator rights).  When I login the
> user has three choices on the left (Open Ticket, Close Ticket, New
> Ticket) and on the top right Goto Ticket.
> When I select new ticket.  I get a heading 
> "Select a queue for your new ticket
> " and nothing under it to select.  I then login as Administrator and added a Queue, tried again with the same results.  
> What do I need to do?
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