[rt-users] RT 3.6.1 - no more autoreply ?

Ruslan Zakirov ruz at bestpractical.com
Wed Jun 13 07:40:07 EDT 2007

On 6/13/07, Mariusz Stakowski <StakowskiM at prokom.pl> wrote:
>                                 Hello list,
>                 Somehow I managed RT  to stop sending autoreply on ticket
> creation. It seems I have changed some configuration parameter by my
> manipulations. First,  I have tried to change Default Autoresponse template.
> I have just translated the text into our language. I don't think it could
> cause such result.  Then, I manipulated with scrip #3 . I was sure I
> restored settings correctly, but now I'm not sure anymore. Anyway the
> current settings are the following:
> condition : On CREATE
> operation: Notify Requestors, Ccs and AdminCcs
> template: GlobalTemplate: Autoreply
> stage: TransactionCreate
>                 Sendmail does not seem to be concerned. In its maillog there
> is no trace that it would try to send autoreply.
>                                 I would be happy to get some help.  Where to
> look first and how to proceed with
> debugging it ?
Start from RT log.

> Best regards
>  Mariusz

Best regards, Ruslan.

More information about the rt-users mailing list