Odp: Re: [rt-users] RT 3.6.1 - no more autoreply ?

[Mariusz Stakowski]

                                        Hello Ruslan,

                I have looked into rt.log and I've found this:

[Wed Jun 13 10:22:34 2007] [debug]: About to think about scrips for 
transaction #1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)
[Wed Jun 13 10:22:34 2007] [debug]: About to prepare scrips for 
transaction #1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
[Wed Jun 13 10:22:34 2007] [debug]: Found 3 scrips 
(/opt/rt3/lib/RT/Scrips_Overlay.pm:363)
[Wed Jun 13 10:22:36 2007] [debug]: About to commit scrips for transaction 
#1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:178)
[Wed Jun 13 10:22:36 2007] [info]: 
<rt-3.6.1-962-1181730154-978.103-3-0 at prokom.pl> #103/1143 - Scrip 3 
(/opt/rt3/lib/RT/Action/SendEmail.pm:238)
[Wed Jun 13 10:22:36 2007] [info]: 
<rt-3.6.1-962-1181730154-978.103-3-0 at prokom.pl> No recipients found. Not 
sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:250)
[Wed Jun 13 10:22:36 2007] [info]: 
<rt-3.6.1-962-1181730155-90.103-4-0 at prokom.pl> #103/1143 - Scrip 4 
(/opt/rt3/lib/RT/Action/SendEmail.pm:238)
[Wed Jun 13 10:22:36 2007] [info]: 
<rt-3.6.1-962-1181730155-90.103-4-0 at prokom.pl> No recipients found. Not 
sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:250)
[Wed Jun 13 10:22:36 2007] [info]: Ticket 103 created in queue 'General' 
by stakowskim (/opt/rt3/lib/RT/Ticket_Overlay.pm:755)
[Wed Jun 13 10:22:44 2007] [debug]: RT::Date used date::parse to make 
1970-01-01 -3600 (/opt/rt3/lib/RT/Date.pm:211)
[Wed Jun 13 10:23:24 2007] [warning]: Use of uninitialized value in 
pattern match (m//) at /opt/rt3/lib/RT/Transaction_Overlay.pm line 1073. 
(/opt/rt3/lib/RT/Transaction_Overlay.pm:1073)



                As it should be, the ticket # is 103. Having found  "No 
recipients found. Not sending" I immediately looked for help on RT Wiki. I 
have found NoRecipFound but it is not my case - I have problem namely with 
AutoReply. Its true that I tried to add AdminCcs and Ccs to the 
recipients, but it shouldn't change the AutoReply behavior. And I have 
managed to change it somehow. 

                                        Where to look next - in 
SendEmail.pm ?

        Best regards

Mariusz





"Ruslan Zakirov" <ruz at bestpractical.com>
Wysłane przez: rt-users-bounces at lists.bestpractical.com
2007-06-13 13:40
 
        Do:     "Mariusz Stakowski" <StakowskiM at prokom.pl>
        DW:     rt-users at lists.bestpractical.com
        Temat:  Re: [rt-users] RT 3.6.1 - no more autoreply ?

On 6/13/07, Mariusz Stakowski <StakowskiM at prokom.pl> wrote:
>
>                                 Hello list,
>
>                 Somehow I managed RT  to stop sending autoreply on 
ticket
> creation. It seems I have changed some configuration parameter by my
> manipulations. First,  I have tried to change Default Autoresponse 
template.
> I have just translated the text into our language. I don't think it 
could
> cause such result.  Then, I manipulated with scrip #3 . I was sure I
> restored settings correctly, but now I'm not sure anymore. Anyway the
> current settings are the following:
>
> condition : On CREATE
> operation: Notify Requestors, Ccs and AdminCcs
> template: GlobalTemplate: Autoreply
> stage: TransactionCreate
>
>                 Sendmail does not seem to be concerned. In its maillog 
there
> is no trace that it would try to send autoreply.
>
>                                 I would be happy to get some help. Where 
to
> look first and how to proceed with
> debugging it ?
Start from RT log.


>
>
> Best regards
>
>  Mariusz
>
>


-- 
Best regards, Ruslan.
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