[rt-users] user names appearing in comments dropdown

Jesse Vincent jesse at bestpractical.com
Wed Jun 13 12:57:07 EDT 2007

On Jun 13, 2007, at 10:26 AM, Michael Kukla wrote:

> We've discovered that once-privileged users who have definitely  
> been disabled via
> Configuration->
>   Users->
>     SelectUser->
>       Username->
>         Let this user access RT (unchecked)
>         Let this user be granted rights (unchecked)
> still show up in the "Owner" dropdown one encounters when  
> attempting to "Comment" on a ticket.
> As a first attempt to rectify recity this (mostly, btw, out of
> respect for the pair of disabled users of ours who have  
> unfortunately passed away), I found all the tickets owned by any  
> disabled user and re-assigned the ownership to root.
> But this did not result in the elimination of their names from the  
> dropdown.

Likely the users are still members of groups that have the own  
tickets right. is that correct?


> What is even stranger, I've found that the the list of users that  
> appears in the Comments/Owners dropdown varies depending upon which  
> privileged user currently owns the ticket
_how_ does it vary?
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