[rt-users] RT 3.6.1 - no more autoreply ?

[Ruslan Zakirov]

If you switched from "Autoreply to requestor" scrip action to "notify
requestors, cc and admincc" then it's not autoreply anymore and
NotifyActor option should be taken into account.

On 6/13/07, Mariusz Stakowski <StakowskiM at prokom.pl> wrote:
>
>                                         Hello Ruslan,
>
>                 I have looked into rt.log and I've found this:
>
> [Wed Jun 13 10:22:34 2007] [debug]: About to think about scrips for transaction #1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)
> [Wed Jun 13 10:22:34 2007] [debug]: About to prepare scrips for transaction #1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
> [Wed Jun 13 10:22:34 2007] [debug]: Found 3 scrips (/opt/rt3/lib/RT/Scrips_Overlay.pm:363)
> [Wed Jun 13 10:22:36 2007] [debug]: About to commit scrips for transaction #1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:178)
> [Wed Jun 13 10:22:36 2007] [info]: <rt-3.6.1-962-1181730154-978.103-3-0 at prokom.pl> #103/1143 - Scrip 3  (/opt/rt3/lib/RT/Action/SendEmail.pm:238)
> [Wed Jun 13 10:22:36 2007] [info]: <rt-3.6.1-962-1181730154-978.103-3-0 at prokom.pl> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:250)
> [Wed Jun 13 10:22:36 2007] [info]: <rt-3.6.1-962-1181730155-90.103-4-0 at prokom.pl> #103/1143 - Scrip 4  (/opt/rt3/lib/RT/Action/SendEmail.pm:238)
> [Wed Jun 13 10:22:36 2007] [info]: <rt-3.6.1-962-1181730155-90.103-4-0 at prokom.pl> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:250)
> [Wed Jun 13 10:22:36 2007] [info]: Ticket 103 created in queue 'General' by stakowskim (/opt/rt3/lib/RT/Ticket_Overlay.pm:755)
> [Wed Jun 13 10:22:44 2007] [debug]: RT::Date used date::parse to make 1970-01-01 -3600 (/opt/rt3/lib/RT/Date.pm:211)
> [Wed Jun 13 10:23:24 2007] [warning]: Use of uninitialized value in pattern match (m//) at /opt/rt3/lib/RT/Transaction_Overlay.pm line 1073. (/opt/rt3/lib/RT/Transaction_Overlay.pm:1073)
>
>
>
>                 As it should be, the ticket # is 103. Having found  "No recipients found. Not sending" I immediately looked for help on RT Wiki. I have found NoRecipFound but it is not my case - I have problem namely with AutoReply. Its true that I tried to add AdminCcs and Ccs to the recipients, but it shouldn't change the AutoReply behavior. And I have managed to change it somehow.
>
>                                         Where to look next - in SendEmail.pm ?
>
>          Best regards
>
> Mariusz
>
>
>
>
>
> "Ruslan Zakirov" <ruz at bestpractical.com>
> Wysłane przez: rt-users-bounces at lists.bestpractical.com
>
> 2007-06-13 13:40
>         Do:        "Mariusz Stakowski" <StakowskiM at prokom.pl>
>         DW:        rt-users at lists.bestpractical.com
>         Temat:        Re: [rt-users] RT 3.6.1 - no more autoreply ?
>
>
> On 6/13/07, Mariusz Stakowski <StakowskiM at prokom.pl> wrote:
>  >
>  >                                 Hello list,
>  >
>  >                 Somehow I managed RT  to stop sending autoreply on ticket
>  > creation. It seems I have changed some configuration parameter by my
>  > manipulations. First,  I have tried to change Default Autoresponse template.
>  > I have just translated the text into our language. I don't think it could
>  > cause such result.  Then, I manipulated with scrip #3 . I was sure I
>  > restored settings correctly, but now I'm not sure anymore. Anyway the
>  > current settings are the following:
>  >
>  > condition : On CREATE
>  > operation: Notify Requestors, Ccs and AdminCcs
>  > template: GlobalTemplate: Autoreply
>  > stage: TransactionCreate
>  >
>  >                 Sendmail does not seem to be concerned. In its maillog there
>  > is no trace that it would try to send autoreply.
>  >
>  >                                 I would be happy to get some help.  Where to
>  > look first and how to proceed with
>  > debugging it ?
>  Start from RT log.
>
>
>  >
>  >
>  > Best regards
>  >
>  >  Mariusz
>  >
>  >
>
>
>  --
>  Best regards, Ruslan.
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-- 
Best regards, Ruslan.