[rt-users] user names appearing in comments dropdown

[Jesse Vincent]

On Jun 13, 2007, at 2:43 PM, Michael Kukla wrote:

> Jesse,
> 1.
>
> > Likely the users are still members of groups that have the own  
> tickets
> > right. is that correct?
> >
>
> It doesn't appear that way. We have only two locally defined groups  
> and none of the disabled users who are appearing in the Comments/ 
> Owner drop
> are in either of these two groups, i.e., the names of none of the  
> disabled users are visible from the list generated by
>
> Configuration->
>    Groups->
>     Select Group->
>       "GroupName" ->
>          Members
>
> Also, the right to "OwnTicket" is not granted globally to the  
> system groups:  "Unprivileged", "Privileged", and "Everyone".  	
>
> However, I now notice that for the Queue where this anomaly was  
> first noticed, I see that the roles  AdminCc and Cc do have the  
> "OwnTicket" right. Perhaps some of the disabled users were an  
> AdminCc or a Cc for the tickets where their names are in showing in  
> Comment/Owner?
>
Quite possibly.


> 2.
>
> >> What is even stranger, I've found that the the list of users that
> >> appears in the Comments/Owners dropdown varies depending upon which
> >> privileged user currently owns the ticket
> >>
> > _how_ does it vary?
>
> Well, for example, choosing an open ticket, say, #15426, in queue  
> "A" owned by user "daves", and expanding the Comment/Owner drop  
> down, I see
> all current privileged users and *some* of the disabled users.
>
> Repeating these steps for the same owner, and queue, but a  
> different open ticket, #13780, I see the *same* mixed list of all  
> currently privileged users and some disabled users.
>
> Now, another open ticket in the same queue, but with  different owner,
> the same mixed of user appears in the Comments/Owner dropdown--but  
> with,
> Hey!, the addition of the email address of un-privileged Cc for the  
> ticket!
>
> Hmm...Perhaps, Ccs' should not be able to own tickets?
>
Generally not, no. Try pulling that and seeing how you do?

> Is that the likely conclusion--along with the guess the disabled  
> users who are still showing up are still linked in as Cc's on long- 
> ago **resolved** tickets?
>
>
> Mike Kukla
> CASet
> 645-6000 x1156
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`
>
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>
>
> Jesse Vincent wrote:
>> On Jun 13, 2007, at 10:26 AM, Michael Kukla wrote:
>>> We've discovered that once-privileged users who have definitely  
>>> been disabled via
>>> Configuration->
>>>   Users->
>>>     SelectUser->
>>>       Username->
>>>         Let this user access RT (unchecked)
>>>         Let this user be granted rights (unchecked)
>>>
>>> still show up in the "Owner" dropdown one encounters when  
>>> attempting to "Comment" on a ticket.
>>>
>>> As a first attempt to rectify recity this (mostly, btw, out of
>>> respect for the pair of disabled users of ours who have  
>>> unfortunately passed away), I found all the tickets owned by any  
>>> disabled user and re-assigned the ownership to root.
>>>
>>> But this did not result in the elimination of their names from  
>>> the dropdown.
>>>
>> Likely the users are still members of groups that have the own  
>> tickets right. is that correct?
>> -j
>>> What is even stranger, I've found that the the list of users that  
>>> appears in the Comments/Owners dropdown varies depending upon  
>>> which privileged user currently owns the ticket
>>>
>> _how_ does it vary?
>> --------------------------------------------------------------------- 
>> ---
>> !DSPAM:4670222486471451172687!
>

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