[rt-users] Automatic Disclaimer in initial comment on creation

Ben Weston ben at computerhelpme.com
Mon Jun 18 13:32:53 EDT 2007

Good day,

I'm looking for a way to add a disclaimer and signature line to the 
initial comment of a newly-generated ticket.  Something along the lines of

MyCo is not responsible for data loss that may occur during service, 
customer is solely responsible for maintaining their own backups.  If 
after completion of service, the system is not picked up after 60 days, 
MyCo reserves to right to dispose of the equipment by what ever means 
they feel appropriate, and you will be charged a disposal fee per item.

Signed by:_________________________    Date:__/__/__

Is there a way to do this?  I've been looking at the scrip options, but 
I'm still not really clear on how they work.  Any direction or 
suggestion is most welcome.


More information about the rt-users mailing list