[rt-users] RT reporting tools

[Jesse Vincent]

could you resend? I'll make sure it gets approved

------- Original message -------
From: Helmuth Ramirez <HelmuthRamirez at compupay.com>
Sent: 17.6.'07,  21:44

> I had submitted a Crystal Reports report which included some (not all) the information you requested.
> 
> The email needed to be approved due to the file size. I think it got lost somewhere :(
> 
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> To: rt-users at bestpractical.com
> Sent: Sun Jun 17 20:39:49 2007
> Subject: [rt-users] RT reporting tools
> 
> Does RT have any "built in" or standalone "reporting tools"? To answer
> questions like:
> 
> % Average (both mean and median) time between ticket creation +
> someone taking ticket.
> 
> % Average time between ticket creation + reply to user (comments don't count)
> 
> % Average time to ticket resolution.
> 
> % Average time ticket spends stalled.
> 
> % Stats above for a specific queue or support staff member
> 
> % Average number of tickets each support staff member handles per day/week
> 
> % etc, etc, etc.
> 
> Even if people don't fill out the "time spent" part of the ticket, you
> could generate many of the stats above from the MySQL tables. Has
> anyone done this?
> 
> --
> We're just a Bunch Of Regular Guys, a collective group that's trying
> to understand and assimilate technology. We feel that resistance to
> new ideas and technology is unwise and ultimately futile.
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> 
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