[rt-users] Selecting data directly from RT db

José de Paula Eufrásio Júnior jose.junior at mds.gov.br
Mon Jun 18 16:20:19 EDT 2007

Jeff Platter wrote:
> There should be a creator integer field on the tickets table. That integer
> associates with a user id for the requestor.

Sometimes people from the helpdesk get a call and create the ticket, 
making the helpdesk person the creator.
The strange thing is on RT interface the "Requestor" value shows whoever 
I set as 'requestor', but the 'creator' field on the Database always 
point to whoever created the ticket.


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