[rt-users] Selecting data directly from RT db
Stephen Turner
sturner at MIT.EDU
Mon Jun 18 16:01:32 EDT 2007
At Monday 6/18/2007 03:47 PM, you wrote:
>In the DB, Tickets.Creator should be the requestor. This is a
>reference to Users.id.
>
>-Sean
No, Creator is the person who created the ticket. If you create a
ticket in the web interface and specify someone else as the
requestor, you are the creator.
Requestors are stored in a group related to the ticket - as always,
it's best to use the RT API to query the database, then you don't
have to go through the pain of figuring out where everything is.
Steve
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