[rt-users] RE: Ticket Report We Use

Helmuth Ramirez HelmuthRamirez at compupay.com
Tue Jun 19 01:03:18 EDT 2007

Hi everyone, here is the simple report I mentioned.  


From: Helmuth Ramirez
Sent: Thu 3/29/2007 5:25 PM
To: rt-users at lists.bestpractical.com
Subject: Ticket Report We Use

Hi everyone,
  Management wanted a report to review the number of open/closed tickets on a daily basis.  Our Helpdesk Supervisor knows a little Crystal and came up with a simple report.  I would like to submit it to the community in case anyone else could use something like this and/or improve on it.  (share the wealth right?).

Attached is an image file with what it looks like, as well as the Crystal Reports rpt file.


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