[rt-users] LastUpdated should be ignored by ModifyDates

[joey]

Hey,

just tried this:

modify: ./lib/RT/Interface/Web.pm line: 1482

change this:
$DateObj->Set(Format => 'unknown', Value  => $ARGSRef->{ $field . _Date'}

to this:
$DateObj->Set(Field => 'due', Format => 'unknown', Value  => $ARGSRef->{
$field . '_Date' }, RecordTransaction => 0);

Sadly its ignored and the LastUpdated-field will be still modified.


Mathew Snyder wrote:
> joey wrote:
>> Hey,
>>
>> noone around having an idea? :/
>>
>> joey wrote:
>>> I tried around alot, but i can't get it to work. I need the
>>> LastUpdated-field not to be changed when someone changes the Due-Date of
>>> a ticket.
>>>
>>> This is what i acutally want to set-up:
>>> A tool (rt-crontool for ex.) that searches tickets that has not been
>>> modified since a given period of time. Modified means neither a comment
>>> nor a correspondence. Modifying the Due-Date, Priority or whatever
>>> should be ignored.
>>
> 
> We use a patch suppled by a user that, after applied, prevents the Last Updated
> time to change.  It applies the change to EscalatePriority.pm but I would
> imagine all you'd have to do is alter the other necessary subs in other files:
> 
> sub Commit {
>      my $self = shift;
> -   my ($val, $msg) = $self->TicketObj->SetPriority($self->{'prio'});
> +   my ($val, $msg) = $self->TicketObj->__Set(Field => 'Priority', Value =>
> $self->{'prio'}, RecordTransaction => 0);
> 
> 
> 'RecordTransaction => 0' is what you want.
> 
> Mathew