[rt-users] Self-service ticket creation

Kenneth Crocker KFCrocker at lbl.gov
Thu Jun 21 13:02:57 EDT 2007

To all,

	We use self-service for those who just want to send in a note and get a 
ticket created (they have the address of the queue). We do not have any 
forms for them to fill out and send in with other ticket information. We 
would like to do that; have a format for them to send with all pertinent 
data. How is this done? Do you have them send the E_mail with an 
attachement or have the body formated with reserved words followed by 
the corresponding data or what? Thanks.


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