[rt-users] Self-service ticket creation

Gene LeDuc gleduc at mail.sdsu.edu
Thu Jun 21 13:17:37 EDT 2007

The only way for general users to generate tickets in our system is via 
e-mail.  We have some web forms that feed to a php script that does some 
error checking and then sends a formatted e-mail to rt.  Works very nicely 
for us and makes extracting CFs a snap.  We send the users a link back via 
autoreply so they can monitor their tickets, but that's all they can do.

At 10:02 AM 6/21/2007, Kenneth Crocker wrote:
>To all,
>         We use self-service for those who just want to send in a note and 
> get a ticket created (they have the address of the queue). We do not have 
> any forms for them to fill out and send in with other ticket information. 
> We would like to do that; have a format for them to send with all 
> pertinent data. How is this done? Do you have them send the E_mail with 
> an attachement or have the body formated with reserved words followed by 
> the corresponding data or what? Thanks.
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Gene LeDuc, GSEC
Security Analyst
San Diego State University 

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