[rt-users] Self-service ticket creation

[Gene LeDuc]

The only way for general users to generate tickets in our system is via 
e-mail.  We have some web forms that feed to a php script that does some 
error checking and then sends a formatted e-mail to rt.  Works very nicely 
for us and makes extracting CFs a snap.  We send the users a link back via 
autoreply so they can monitor their tickets, but that's all they can do.

At 10:02 AM 6/21/2007, Kenneth Crocker wrote:
>To all,
>
>
>         We use self-service for those who just want to send in a note and 
> get a ticket created (they have the address of the queue). We do not have 
> any forms for them to fill out and send in with other ticket information. 
> We would like to do that; have a format for them to send with all 
> pertinent data. How is this done? Do you have them send the E_mail with 
> an attachement or have the body formated with reserved words followed by 
> the corresponding data or what? Thanks.
>
>
>Kenn
>LBNL
>_______________________________________________
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>Community help: http://wiki.bestpractical.com
>Commercial support: sales at bestpractical.com
>
>
>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a 
>copy at http://rtbook.bestpractical.com


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University