[rt-users] Self-service ticket creation
Kenneth Crocker
KFCrocker at lbl.gov
Thu Jun 21 14:29:51 EDT 2007
detert,
We have that as well, it's just that some of our user's just want to
send E_mail, period. So, we'll have to come up with something. Thanks.
Kenn
LBNL
detertj at msoe.edu wrote:
> * Kenneth Crocker <KFCrocker at lbl.gov> [070621 12:03]:
>> To all,
>>
>>
>> We use self-service for those who just want to send in a note and
>> get a ticket created (they have the address of the queue). We do not have
>> any forms for them to fill out and send in with other ticket information.
>> We would like to do that; have a format for them to send with all pertinent
>> data. How is this done? Do you have them send the E_mail with an
>> attachement or have the body formated with reserved words followed by
>> the corresponding data or what? Thanks.
>
> We use the LDAP-Overlay, and just let our end lusers login to RT. From
> there, they can create a ticket, view their own tickets, or close their
> own tickets. That's it.
>
> With the LDAP-overlay, we don't need to create them accounts. They just
> login, and they're set.
>
> - Jon
>
>
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