[rt-users] Self-service ticket creation

Kenneth Crocker KFCrocker at lbl.gov
Thu Jun 21 14:33:46 EDT 2007


Stephen,


	Thanks for your reply. It looks like web forms will be the way to go. 
If you have any examples that will help. Thanks again.

Kenn
LBNL

Stephen Turner wrote:
> At Thursday 6/21/2007 01:02 PM, Kenneth Crocker wrote:
>> To all,
>>
>>
>>         We use self-service for those who just want to send in a note 
>> and get a ticket created (they have the address of the queue). We do 
>> not have any forms for them to fill out and send in with other ticket 
>> information. We would like to do that; have a format for them to send 
>> with all pertinent data. How is this done? Do you have them send the 
>> E_mail with an attachement or have the body formated with reserved 
>> words followed by the corresponding data or what? Thanks.
>>
>> Kenn
>> LBNL
> 
> Kenn,
> 
> Several of our queue owners user web forms that send email to RT. We use 
> Dirk Pape's Extract Custom Fields contribution (see the wiki) to pull 
> custom field values from the email.
> 
> Steve



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