[rt-users] Self-service ticket creation

[Kenneth Crocker]

Stephen,


	Thanks for your reply. It looks like web forms will be the way to go. 
If you have any examples that will help. Thanks again.

Kenn
LBNL

Stephen Turner wrote:
> At Thursday 6/21/2007 01:02 PM, Kenneth Crocker wrote:
>> To all,
>>
>>
>>         We use self-service for those who just want to send in a note 
>> and get a ticket created (they have the address of the queue). We do 
>> not have any forms for them to fill out and send in with other ticket 
>> information. We would like to do that; have a format for them to send 
>> with all pertinent data. How is this done? Do you have them send the 
>> E_mail with an attachement or have the body formated with reserved 
>> words followed by the corresponding data or what? Thanks.
>>
>> Kenn
>> LBNL
> 
> Kenn,
> 
> Several of our queue owners user web forms that send email to RT. We use 
> Dirk Pape's Extract Custom Fields contribution (see the wiki) to pull 
> custom field values from the email.
> 
> Steve