[rt-users] Reducing noise in ticket history

Richard Brady rnbrady at gmail.com
Fri Jun 22 04:25:56 EDT 2007

Hi folks

Just installed RT for the first time, very nice piece of software.

My team does IT support and operates mostly via email, often messages end up
with several emails worth of history attached to the bottom, along with all
the email disclaimers and other noise.

   1. Is there any way of hiding this (perhaps like gmail does) in RT, so
   that each entry contains only the non-quoted part?
   2. Can history entries be expanded / collapsed?
   3. Is there any support for HTML email?


Richard Brady
T: +44 (0)7771 623 348
E: rnbrady at gmail.com
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