[rt-users] Reducing noise in ticket history

[Richard Brady]

Hi folks

Just installed RT for the first time, very nice piece of software.

My team does IT support and operates mostly via email, often messages end up
with several emails worth of history attached to the bottom, along with all
the email disclaimers and other noise.

   1. Is there any way of hiding this (perhaps like gmail does) in RT, so
   that each entry contains only the non-quoted part?
   2. Can history entries be expanded / collapsed?
   3. Is there any support for HTML email?

Regards,
Richard

-- 
Richard Brady
T: +44 (0)7771 623 348
E: rnbrady at gmail.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070622/06c6b3a7/attachment.htm>